Great customer service and honest communication. There are 3 stores in Jewellery Quarter - so this review is reflective of one of the stores. We visited a few months ago after visiting just one other store. We decided not to visit too many shops and the strategy worked. Jacqui served us who was friendly, patient and gave us some great advice. We really appreciated the customer service, speed of having the rings re-sized and also polished. I have experience of jewellery shopping from when I bought the engagement ring (A different non SP Green store) and I couldn't give that 5 stars. But with SP Green, we can definitely give top marks. We'll definitely recommend them to our friends, family and work colleagues.
A massive thank you to Charlie and Olivia in the Bath branch, we were so impressed with the way we were made to feel so welcome, we felt comfortable and at ease .... no hard sale just an easy maner from them both and a great education on the types of metal as well as the cut and clarity of the diamonds ..... they made us feel like we mattered, I have the most beautiful engagement ring and we will be returning for our wedding rings.... excellent customer service and highly recommended, Thank you Charlie and Olivia.
James and I would like to thank you very much for your help today in choosing the engagement ring. He was quite anxious but you were very sensitive to his needs and we would both like to thank you for your excellent customer service. The re-sizing of the ring was quickly and efficiently done and the whole experience was first class.
I also had good service when I purchased a ring from you last year and it had to be resized.
Thank you so much for your help in choosing a ring for my fiancé to be. You could not have been more helpful. I really appreciated the fact that you were not pushy, and that you gave me options at every step so that I could make the most informed decision.
I’m really pleased with the ring, and I’m sure my girlfriend will be too! Hopefully I’ll be seeing you again in the near future with two more ring purchases in mind.
Hi Luke, thank you for providing me with such fantastic service on Tuesday in helping me choose an engagement ring. Very happy with the outcome and I'm sure my other half will be as well (although I am now broke!).
I will definitely be in touch to arrange another visit for the wedding bands , whenever that may be.