We just wanted to Thank Jake for excellent customer service that was given to us when purchasing, when we then returned to the store to collect our ring, we had a fabulous welcome from both Jake and Charlie where we were talking through bracelets, when Charlie really understood what kind of jewellery my wife likes to wear when he suggested a bracelet which was so perfect that we then made that purchase and this was because both Jake and Charlie made us feel very special, through fantastic passion of the product that is sold.
Thank you again we wish you the very best in Bath and we will definitely shop again with you.
SP Green were recommended by a friend, and we couldn't have been happier with our experience. We want to say a massive thank you to the whole team at their new premises in Bath, but especially to Jake & Lynne. Jake helped Lianne to design a wedding ring around her current engagement ring, taking the time to ensure that Lianne was happy with the end product. It was not my intention to get a wedding ring from SP Green and I wasn't looking forward to the process in general, however Lynne made the process relaxing, fun and most importantly enjoyable. We are looking forward to picking up our rings in the coming weeks, and would recommend them to anyone.
I received excellent service and customer care from Jake through email and in person in the shop. My wife was really pleased with the diamond and care was taken to reconstruct the claws of the original ring. I found the website informative and helpful; this and the timely communication persuaded me to visit SP Green while in Birmingham and helped me with my choice.
Firstly I would like to thank you for the outstanding service which you had provided me.
My farther has been a customer to S.P Green for many years now. He actually flies in from Switzerland to Birmingham as you are his trusted jeweller.
I myself live in Germany and he suggested I fly to Birmingham with him to have a look at some engagement rings at your boutique and allow the trustworthy relationship with S.P Green to follow to my generation.
The service was amazing as the time was taken in understanding my partner as I explained. With the background information of my partner great rings were shown to me.
Myself, I am a watch collector so have no idea about diamonds, rings etc and how this actually works. Different options were proposed to me i.e. buying the diamonds and getting a ring made, changing the diamond size on a specific ring etc.
I then made a quick decision after the great consultation and the big day happened a couple of weeks ago. The answer was yes 😃😃
Reason for the delay in review - unfortunately keeping all documents at my place which had been given to me was slightly difficult as my partner lives with me. I only just got all the documents.
My partner absolutely loves the ring - only downfall; I did ask the ring to be slightly enlarged which I shouldn't have. I will be coming back to Birmingham on 13th December with my partner to get the ring sized to perfection 😊
I can assure you have won another generation in the Jina family and will be buying the wedding bands from you also - We can have a look at some when we come in December.
As a sales person myself I appreciated the consultative approach and not just selling a ring with a big price. Value for money was explained to me.
I would like to thank you dearly for your support and looking forward to your great hospitably in December.
Following my recent visit to your business I would like it put on record how very pleased I was with the service I received from Jacqui. Nothing was too much trouble for her and her expertise is fantastic. It's just a good job I don't live in Birmingham otherwise I would be there more often and I don't think the bank balance could stand it!!
Many thanks also to whoever mended my ring - you wouldn't know there had been a problem with it.